![]() "We've reached out directly to these customers with information about their stimulus payment," they said. "Why should we have to be punished to wait on our stimulus money when it was not our mistake?" Rabon says.Ī TurboTax spokesperson said the account issue is affecting a "small group" of customers who updated their banking information directly with TurboTax during the second stimulus pay out. But the IRS's tool still shows her that the third payment was deposited into a closed bank account. The South Carolina resident says the company told her only that it worked with the IRS to update all customer account information. Tiffany Rabon, 40, has contacted TurboTax about the same issue. placed me on hold and it brought me back to a recording that said my call could not be completed." "I sat on hold with the IRS for over an hour," Behling says. ![]() Instead, she will have to try to get through to the IRS, which is disbursing the payments. When she called TurboTax, the company said there was nothing it can do to help her, Behling says. ![]() But that effort didn't pay off: The stimulus funds were still deposited into an account she can't access. That includes Behling, who also made a point to file her 2020 taxes early, as suggested by the IRS. Many said that they had updated their account information with TurboTax after the last stimulus payment was deposited through a link that the company sent to customers. Others said their payments were sent to closed bank accounts they used to use. Many, including Behling, identified the numbers as belonging to "pass through" accounts TurboTax previously set up for them. But dozens of TurboTax customers wrote into CNBC Make It to say that they are still experiencing the same issue: Like Behling, when they check the IRS's Get My Payment tool, they are told that their payment has been deposited into the wrong bank account. Filling the form out takes approximately five to eight minutes.Tax preparation companies and the IRS said they had worked together to fix the problem for the third payment. ![]() The tool asks a short series of questions to determine your eligibility, including age, address, income (including gambling winnings and selling a house), and updated address and marital status information. That leaves them at risk, as the government might not have current contact information for them, which could delay their money or prevent them from receiving it altogether. ![]() (A check will be mailed if the taxpayer owed money or preferred a paper check for his or her refund.) As many as 10 million people are not required to file a tax return, though, because they have little to no taxable income. Government officials have said funds will be deposited directly into people’s bank accounts, based on the information in their most recent tax filing. “The TurboTax Stimulus Registration product was designed to help millions easily file a minimum tax return with the IRS, which has the information needed to determine their stimulus eligibility.” “In partnership with the IRS, TurboTax volunteered to create an innovative solution to help this group easily get their stimulus payment,” Intuit said in a blog post. The free Stimulus Registration product will ensure that people receive the one-time payments of up to $1,200 per person. ![]()
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