![]() ![]() For instance, when a manager is blasting, the subordinate selectively listen the issue rather than focusing on the harsh words. However, selective listening, sometimes, is also effective. This could be due to various reasons such as noisy place, to many interruptions like phone calls, or low volume by the speaker, or disinterest from the listener. Only a part of information is absorbed during selective listening. Empathetic listening is one the most effective listening skills, which is prominent among successful sales professionals, corporate trainers, and winning leaders and managers. Common phrase used during empathetic listening include, "I understand", "I know how you feel", and "How can I help you". In a conversation, the person puts himself/herself in the place of other person is empathetic listening. One of the examples of listening detectivity is when a manager listens to his/her team member. Manager: What happened to you yesterday?Subordinate: Not feeling well, bed ridden.Manager: Really? What tablets did you take?While the subordinate answers, the manager listens in a detective manner to prove the subordinate's dishonesty. The conversation goes something like this: ![]() to catch the lie about being sick yesterday. The next day, the manager would listen to the subordinate's excuses of being sick in a detective listening manner. Imagine a situation where a manager, who sanctioned a sick leave to his subordinate, spots him in the supermarket. ![]() Detective listening usually happens when the listener suspects a lie or dishonesty from the counter part. Active listeners also use verbal communication tools such as transition statements and rapport building phrases in their speech.ĭetective Listening TechniquesThis type of listeners listen to get hidden information and details. Active listeners encourage the other person to talk, show keen interest to understand and identify the issue. Active listening involves both heart and brain. One of the traits of Good listening skills is to have a neutral attitude and outlook towards the issue.Īctive listening listening to feeling, emotions, beliefs, attitude, and action "non verbal cues"is active listening. Example of judgmental listening is when a person says, "I was hurt" and the other person thinks, "You deserve it". Empathic Listening Skills ExamplesJADE SPIDERS is a simple mnemonic that helps to remember different types of empathic (also called empathetic) listening skills. Different types of empathic listening skills are summarized using JADE SPIDERS acronym that helps to enhance your interpersonal communication skills:ĭuring judgmental listening Opinions and critics are made on the counter part rather than concentrating on the issue. ![]()
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